TSS win SIL Tender for IT Support and Server Installation

TSS is proud to announce that it was successful in winning the IT Support tender for Services for Independent Living (SIL). SIL are a social enterprise based in Leominster providing services that enable disabled and older people to live independent lives in their own homes within their own community. They work in partnership with Local Authorities, the Health Service and other voluntary and local organisations and individuals in a common effort to improve the lives of disabled and older people and their family carers, and to facilitate their participation in and full integration into society. Following a period of growth and a rather unsuccessful relationship with a previous IT company, SIL put out to tender their requirement for a new IT partner who would manage and support their network. As a long standing provider of IT services and support to the care industry TSS are listed on the LASA website as a preferred IT provider. SIL idenitifed their prospective new IT companies via the LASA website to ensure they were guaranteed to get a professional and reliable provider with a track record in the charity sector. The tender included providing detailed information on taking the network forward with particular focus on an ailing server infrastructure as well as the processes employed to deliver high level IT support with rapid response times. TSS promoted a virtualised Windows 2012 server environment on HP Proliant servers to ensure SIL’s hardware investment was minimised. As a charity SIL have access to cheap software so it is important that the hardware cost element is managed. All tenderers were asked to present their ideas to the SIL Board and TSS put forward their vision for the SIL IT infrastructure along with their procedures for ensuring fast response times. TSS boast an average response time of 7 minutes to logged calls with over 50% of calls being attended to immediately. All calls are automatically logged with a case reference number and this ensures nothing gets missed and allows us to provide detailed reports to clients on their support calls. This level of performance along with our focus on becoming an IT partner rather than just an IT support company was a big positive to SIL. In addition, TSS provide frequent IT strategy meeetings ensuring the network direction correlates with that of SIL’s organisational strategy so that system performance, security and reliability are optimised whilst the total cost of ownership is lowered. Following a successful presentation TSS were delighted to host SIL at their offices in Watford. SIL were able to meet TSS staff and watch the IT Helpdesk in action so they could see in person that they would be in good hands. The Board members were unanimous in selecting TSS as the IT partner of choice taking out a Platinum support contract. TSS look forward to working with SIL and their staff and helping them develop their organisation into new territories around the UK.

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