The Silver level support provides a comprehensive support service with outstanding value. There is a guaranteed remote response time of 1 hour to logged calls with 85% of calls being attended to immediately. There is the reassurance of a 4 hour on-site response time for business critical calls and 8 hours on-site for standard calls. The contract provides unlimited use of our helpdesk, daily network integrity checks, on-site hardware fault diagnosis and warranty fulfilment, and quarterly IT strategy meetings.
- Fast-Track Response Times
- Unlimited IT Helpdesk Support
- Highly Trained and Experienced Support Team
- Daily Network Integrity Checks
- Quarterly IT Strategy Meeting
- Dedicated Account Manager
- Third Party Supplier Liaison
- No Call Out Charges
- Preferential Hourly Rate
Please click here to download our Support Plan Comparison Chart
