The Silver level support provides a comprehensive support service with outstanding value. There is a guaranteed remote response time of 1 hour to logged calls with 85% of calls being attended to immediately. There is the reassurance of a 4 hour on-site response time for business critical calls and 8 hours on-site for standard calls. The contract provides unlimited use of our helpdesk, daily network integrity checks, on-site hardware fault diagnosis and warranty fulfilment, and quarterly IT strategy meetings.

  • Fast-Track Response Times
  • Unlimited IT Helpdesk Support
  • Highly Trained and Experienced Support Team
  • Daily Network Integrity Checks
  • Quarterly IT Strategy Meeting
  • Dedicated Account Manager
  • Third Party Supplier Liaison
  • No Call Out Charges
  • Preferential Hourly Rate

Please click here to download our Support Plan Comparison Chart

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